Privacy Policy
Nuby Australia Privacy Policy
Last Updated: 13/08/2025
Our Commitment to Your Privacy
Nuby Australia is committed to respecting and protecting your privacy as a user of our website, www.nuby.com.au (the "Website"). This policy explains how we collect, use, and protect any personal information that we obtain from you when you use our Website.
Nuby Australia is the controller and responsible for all personal data handled through this Website.
Compliance with Australian Privacy Principles
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in all our dealings with your personal data. If you have any questions or complaints you would like to raise with us, please contact our data controller at accounts@nuby.com.au.
Use and Collection of Personal Information
"Personal information" means any information or an opinion about an identified individual, or an individual who is reasonably identifiable.
You can visit and browse the Website without sharing any personal information. However, if you choose to use certain features, such as registering an account or signing up for our marketing communications, you will be asked to provide certain personal information, such as your name and contact details. We collect this information to enhance your user experience, keep you informed about our products and promotions, and analyse website performance to better serve our customers.
We will only retain your personal information for as long as it is necessary for the purposes for which it was collected and to comply with our legal obligations. When your personal information is no longer required, we will ensure it is securely destroyed or de-identified.
Security
Nuby Australia takes the security of your personal information seriously. We have put in place appropriate technical and organisational security measures to prevent your personal information from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.
Access to your personal information is limited to employees, agents, and contractors who have a legitimate business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality. We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Disclosures of Your Personal Information
We may share your personal information with selected third-party service providers who perform functions on our behalf, such as IT support and marketing services. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process it for specified purposes in accordance with our instructions.
We may also share personal information with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. If a change in ownership happens to our business, the new owners may use your personal information in the same way as set out in this privacy policy.
International Transfers
Nuby is a global brand owned by Luv’n’Care, a U.S. based company. As a result, we may from time to time transfer your personal information to the Nuby brand owner's company in the U.S. When we do so, we take steps to ensure a similar degree of protection is afforded to your personal information as you would expect in Australia.
Your Rights
Under the Australian Privacy Act, you have certain rights in relation to your personal information, including:
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Right of access: You have the right to request access to the personal information we hold about you.
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Right to correction: You have the right to request the correction of inaccurate, out-of-date, incomplete, irrelevant or misleading personal information we hold about you.
If you would like to exercise any of these rights, please contact us at accounts@nuby.com.au.
Marketing Communications
Nuby Australia will not use your personal information for marketing communications unless you have expressly consented to receive them. You can opt-out of these communications at any time by using the "unsubscribe" link in the footer of our emails.
How to Complain
If you have a complaint about the way in which your information is being handled, we encourage you to direct your complaint to us first by emailing accounts@nuby.com.au or by writing to us at:
Nuby Australia, 127 Logis Boulevard, Dandenong, South VIC 3175.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
